Driving to the luxurious Carling Resort Hotel, Julia Mariani and her daughter Sydney can hardly wait to immerse in the peaceful, cottage-country setting and spend uninterrupted time with their adoptive Carling Family. Armed with an itinerary of magical, time-honored traditions, they gift the staff a Christmas to remember to thank them for their continued love and support after suffering through a personal tragedy.

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Accustomed to having the entire hotel to themselves for a few days, the concierge informs them that this will not be the case since they expect another guest to arrive later that evening. Rumored to be avoiding Christmas, Julia is disappointed to hear of the man's Scrooge-like attitude and believes he will ruin their holidays. But when she bumps into handsome professional baseball player Ty Reynolds, in the early morning hours, to her surprise, sparks fly.

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Their heartwarming experience triggers a year of new beginnings.